Provide Complete Information. Samson's commitment is to provide all its prospective clients with complete information. We provide our clients with the information we would like to have if we were the client. We will provide the best possible forecast of a person's ongoing hair loss, bearing in mind that no one can predict the future with complete accuracy. In short, Samson will help all its clients make the best possible decision for them, even if that means doing nothing. Samson's interests come secondary.
No Salespeople. Samson does not employ salespeople. It is our position that salespeople are inappropriate in this field. Samson is focused on providing world-class customer service, not "closing the sale." We know that no one has to do these procedures. Hair transplantation is entirely elective.
Under Promise and Over Deliver. Another principle embedded in the Samson philosophy is to "under promise and over deliver." We aspire to exceed our clients' expectations. Our standards for a client's results are usually higher than the client's.
